Call Center Agent starting at $6/hour
Quality Control
Redundant and reliable sytems
VOIP technology
Sales and marketing professionals
INBOUND Call Center
- Customer Services / Service Fulfillment
- Inquiries/ Requests/ Complaints Handling
- Help desk / Technical Support
- Order Taking / Order Entry / Order Processing
- Reservations / Booking / Authorizations
- Call Overflow / After Office Hours Support
- Dealer Locators
Industry Solutions
According to many surveys, five out of six customers do repeat business
with firms that deliver on services and support. This accounts for the
fact that quality support ranks as the most decisive factor for most
organizations during expansion and evaluation phases. Excellent customer
support boosts penetration via word-of-mouth and viral marketing by
satisfied customers. We ensure that you do not compromise on the quality
of your service on account of high installation, maintenance and
expansion costs.
With our world-class solutions, you can be assured of highest
customer satisfaction levels via sound resource allocation, optimal
customer interaction management, and high service quality. The
innovative capabilities of our inbound solution such as Interactive
Voice Response (IVR) system with IVR Designer, Automatic Call
Distributor (ACD), Voice-Logger, Unified Messaging (E-mail, Chat, FAX,
SMS), Reporting, CRM and database integration will enable you to exceed
your customer expectations consistently, and enhance your brand image
and customer loyalty.
The bottom line for every business is increasing revenues, improving customer experience, and building brand loyalty. We will help you exactly with them. Don't think of us a solution provider; Instead, consider us your business partner who looks out for your interests.
- Billing Support
- Market Survey
- Merchandise Orders
- Registration of Subscriptions
- Returns Processing
- E-Mail Follow Up
- Pre/Post Sales Service
- Technical Support
- Information Access
- Marketing and Promotion
- Sales Desk
- Complaint Reception and Registrations
- Reactivation of Passive Customers
- Seminar/Event Registrations
- Customer Satisfaction Survey
- E-mail Campaigns
- Order Desk
- Reservations Desk
- Help Desk
- Product Registration
- Warranty Support