How much do you charge?

Our starting rate is USD $10 per hour / per agent but there are a lot of variables that determine the cost. Like the number of seats you will you be running, the hours they will be running, the specific requirements of the agents. But if I were to "ball park" it, you're looking at around $10 - $15 per hour. Remember, this is not just labor cost, this is an ALL INCLUSIVE cost. When you factor in all the overhead costs of a domestic office in the US, Canada, Australia or UK you could be talking anywhere from $50 - $100 an hour

 

Why is the price so low compared to other contact center?

The answer is very simple actually. Low infrastructure cost and low labor cost. Ages ago it'll take millions of dollars to build a stable call center. But due to the declining prices of technology, it is very easy to build a center nowadays. Everything depends on the labor cost and again, we have that in the Philippines not discounting the fact that Filipino men and women have dedicated their lives and careers to being topnotch call center agents.

 

How long have you been in business?

Since 2003. The outsourcing industry is relatively young so you find a lot of relatively young players. B7stars Connect is an operation based on team experience.

 

What is the quality of the lines?

Let me put it this way... Toll lines transmits at less than 200 ms, so you don't notice a delay but so does VoIP specially since it has improved a lot over the years. VoIP is actually transmitting less than 200ms nowadays, which means no delays.

 

I am new at Offshore Outsourcing, how do we proceed with the transition from where my operation is?

This is a very critical question but not to worry... we wouldn't be in the business of providing outsourcing services if we wouldn't be able to handle this.

• The first step is to define and analyze your current situation.

• Second step is to analyze if we would need to outsource the whole operation or just augment your current team.

• We would need to asses how many agents we would need

• Then we go to hiring the agents. You would actually be part of the selection process. Basically, YOU HIRE the agents that YOU WANT.

• While in the hiring process, we would define a time-frame to produce manuals that would be used for your operation

• Set another time-frame for the training of the agents

• Trial Period - your agents receives mock calls

• If everything is approved - we commence operation by receiving Live Calls

Why should I outsource to the Philippines? I'm concerned that this wouldn't be acceptable to some of my clients?

We fully understand but again, NO WORRIES !!! As we all know, the Philippines is one of the top choices of business outsourcers and the global hub for the call center industry for the reason of its low labor cost, less infrastructure cost and still get qualified and experienced English speaking agents for your needs. The Filipinos has a well-deserved reputation for excellence in communication skills, interpersonal warmth, customer-service orientation, problem-solving abilities, and cultural affinity with Western markets and customs, and an operational cost advantage, with costs competitive with any supplier country in the world