B7stars Connect has established a competitive technology infrastructure to assist clients with their businesss strategies.

We recognize that our technology rooms are the "heart" of the customer contact center and have appropriately protected them with detailed security procedures, advanced fire suppression systems,cable management systems that ensure easy access to equipment if the need arises.We've also guaranteed continuous operation through fail safe power supplies including UPS (Uninterruptible Power Supply).

Whether you need 1 or 100s of agents, B7stars has an appropriate, cost-effective customer communication management solution for you.

Our relationships with International SIP carriers, Skype, Salesforce.com, Google and others ensure you that you will always have the best that the web has to offer.

The B7stars Call Center provides enterprise-class customer communication management features and capabilities at an industry-redefining value and ease of administration

Your customers can choose to contact us through their medium of choice, via phone, mobile phone, from your web site, via chat, leave a voicemail message, or automatically schedule a callback

Queries that only that special someone in your organization can answer, can be directed to our agents. If they are away from their desk, our system will make sure that they get the message, schedule a Pending Communications, or direct the call to another phone

You can choose to allow your customers to contact us through only one channel, such as a local or toll-free number, from your website, or by clicking on a "Contact/Call Me" button included in your email campaign. Or, you can allow customers to contact us through a wide variety of channels and very specifically define the skill sets of our agents to ensure that the right customer is connected to the right resource at the right time.




  • Network Independent - utilize any mix of Skype, mobile or traditional phone lines

  • Local and Toll-Free - numbers available from 40+ countries

  • CRM Integration - works with Salesforce.com, Google,  and other applications

  • Reporting - complete reporting on all routed calls.

  • Multimedia - The B7stars Call Center supports a multitude of media types, including, voice, video, chat, click-to-call, web call-back, IM, conferencing and SMS

  • Business-Rules Routing - The B7stars Call Center solution begins with mapping-out our customer service business rules, and then ensuring that they are consistently applied and adapted in real-time to changing conditions. The B7stars Rules Engine allows us to define who our customers are, determine exactly what they are requesting, and to select the best resource or course of action to deliver on that request

  • Customer/Market Segmentation - Who is Calling and Why? The business Rules Engine allows us to determine who is attempting to contact us and what they are looking for. We use this feature to ensure that our most important customers/prospects (they are all important, just some more than others) are given priority. Give added emphasis to sales inquiries as opposed to status updates

  • Multi-protocol - Supported communication protocols include SIP, Skype, Google GTalk and XMPP

  • Call Blending - seamlessly blend incoming and outbound call activities

  • Call Priority - prioritize incoming calls over outbound, or prioritize callbacks

  • Call Disposition - capture information about the call

  • List Management - control all aspects of our outbound campaigns

  • Campaign Reporting - complete details on all call attempts

  • Chat Transcripts - calls and chats are recorded and stored

  • Audio-Tagging - highlight and tag specific portions of audio files for search and review